Cindy Gallois is Emeritus Professor in psychology and communication at the University of Queensland. She is a Fellow of the Academy of the Social Sciences in Australia, International Communication Association, Society of Experimental Social Psychology, and International Academy of Intercultural Relations, and past president of ICA, International Association of Language and Social Psychology, and Society of Australasian Social Psychologists.

Her research encompasses intergroup communication in health, intercultural, and organisational contexts, including the impact of communication on quality of patient care. She is particularly interested in the role of communication accommodation through language and nonverbal behaviour in interactions between health providers and patients, as well as among different groups of health providers. She is also interested in developing theory (including CAT) and methodology (including analysis and visualisation techniques) in health communication.

Primary Interests:

Applied Social Psychology
Communication, Language
Culture and Ethnicity
Health Psychology
Intergroup Relations
Interpersonal Processes
Nonverbal Behavior
Organizational Behavior
Research Methods, Assessment

Applied Social Psychology
Communication, Language
Culture and Ethnicity
Health Psychology
Intergroup Relations

Interpersonal Processes
Nonverbal Behavior
Organizational Behavior
Research Methods, Assessment

Journal Articles:

Baker, S.C., Gallois, C., Driedger, M., & Santesso, N. (2011). Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives (on behalf of the Effective Consumer Investigator Group: P.S. Tugwell, A. Wilson, P.M. Brooks, A. O’Connor, A. Qualman, J. Wale, & G.A. Wells). Health Communication, 26, 379-388.
Cretchley, J., Gallois, C., Chenery, H., & Smith, A. (2010). Conversations between carers and people with schizophrenia: A qualitative analysis using Leximancer. Qualitative Health Research, 20(12), 1611-1628.
Driedger, S.M., Gallois, C., Sanders, B.C., & Santesso, N. (2006). Finding common ground in team-based qualitative research using the convergent interviewing method. Qualitative Health Research, 1145-1157.
Gallois, C. (2003). Reconciliation through communication in intercultural encounters: Potential or peril? Journal of Communication, 53, 5-15.
Hewett, D.G., Watson, B.M., Gallois, C., Ward, M., & Leggett, B. A. (2009). Communication in medical records: Intergroup language and patient care. Journal of Language and Social Psychology, 28(2), 119-138.
Hewett, D.G., Watson, B.M., Gallois, C., Ward, M., & Leggett, B. A. (2009). Intergroup communication between hospital doctors: Implications for quality of patient care. Social Science & Medicine, 69, 1732-1740.
Jones, E. S., Watson, B., Gardner, J., & Gallois, C. (2004). Organizational communication: Challenges for the new century. Journal of Communication, 54, 722-750.
Lennon, A., Gallois, C., Owen, N., & McDermott, L. (2005). Young women as smokers and non-smokers: A qualitative social identity approach. Qualitative Health Research, 15, 1345-1359.
Pittam, J., & Gallois, C. (2000). Malevolence, stigma, and social distance: Maximizing intergroup differences in HIV/AIDS discourse. Journal of Applied Communication Research, 28, 24-43.
Rooney, D., Paulsen, N., Callan, V. J., Brabant, M., Gallolis, C., & Jones, E. (2010). A new role for place identity in managing organizational change. Management Communication Quarterly, 24(1), 44-73.
Smith, E. R., Broughton, M., Baker, R., Pachana, N. A., Angwin, A. J., Humphreys, M. S., Mitchell, L., Byrne, G. J., Copland, D. A., Gallois, C., Hegney, D., & Chenery, H. J. (2011). Memory and communication support in dementia: Research-based strategies for caregivers. International Psychogeriatrics 23(2), 256-263.
Weatherall, A., Gallois, C., & Pittam, J. (2000). Language and social interaction: Taking stock and looking forward. Communication Yearbook, 24, 363-384.

Other Publications:

Gallois, C., Cretchley, J., & Watson, B. (2012). Methodology in intergroup communication: Eclectic approaches to communicating identity. In H. Giles (Ed.), The handbook of intergroup communication (pp. 31-43). New York: Routledge.
Gallois, C., McKay, S., & Pittam, J. (2004). Intergroup communication and identity: Intercultural, health, and organisational communication. In K. Fitch & R. Sanders (Eds.), Handbook of Language and Social Interaction (pp. 231-250). Mahwah, NJ: Erlbaum.
Gallois, C., Ogay, T., & Giles, H. (2005). Communication accommodation theory: A look back and a look ahead. In W. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121-148). Thousand Oaks, CA: Sage.
Gardner, J., Paulsen, N., Gallois, C., Callan, V., & Monaghan, P. (2001). Communication in organisations: An intergroup perspective. In W.P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 561-584). Chichester: Wiley.
Hewett, D., Watson, B., & Gallois, C. (2013). Trust, distrust, and communication accommodation among hospital doctors. In J. Crichton & C. Candlin (Eds.), Discourses of trust. Basingstoke: Palgrave Macmillan.
Pittam, J., & Gallois, C. (2002). The language of fear: The communication of intergroup attitudes in conversations about HIV and AIDS. In S. Fussell (Ed.), The verbal communication of emotions: Interdisciplinary perspectives (pp. 209-230). Mahwah, NJ: Erlbaum.
Watson, B., Gallois, C., Hewett, D., & Jones, L. (2012). Culture and health care: Intergroup communication and its consequences. In J. Jackson (Ed.), The Routledge handbook of language and intercultural communication (pp. 512-524). London: Routledge.
Watson, B., Hewett, D., & Gallois, C. (2012). Intergroup communication and health: Hospitals, identity, and implications for care. In H. Giles (Ed.), The handbook of intergroup communication (pp. 293-305). New York: Routledge.

Courses Taught:

AIDS and Society
Applied Methodology
Communication Skills
Group Processes
Human Sexuality
Intergroup Communication
Interpersonal Communication
Language and Culture
Personality
Social and Organisational Psychology
Social Psychology
Social Psychology of Communication

AIDS and Society
Applied Methodology
Communication Skills
Group Processes
Human Sexuality
Intergroup Communication
Interpersonal Communication

Language and Culture
Personality
Social and Organisational Psychology
Social Psychology
Social Psychology of Communication

Cindy Gallois
School of Psychology
Faculty of Social and Behavioural Sciences
University of Queensland
St. Lucia, QLD 4072
Australia

Phone: +61 420 979 024
Fax: +61 7 3365 9136
Skype Name: cindygallois